Shipping & Delivery Policy
Last updated: 14 August 2026
NJ MART Private Limited (“NJ MART”, “we”, “us” or “our”) ships orders placed on njmarrt.com across India from our base in Mumbai, Maharashtra. This policy explains where we deliver, how long it takes, and how shipping charges are calculated.
1. Delivery Coverage
We deliver to all States and Union Territories across India, including metro cities, Tier-2 and Tier-3 towns, the North-East, Jammu & Kashmir, Ladakh, and the island territories. Delivery is subject to the destination pincode being serviceable by our courier partners. If we are temporarily unable to deliver to your location, we will contact you and arrange a refund where applicable.
2. Order Processing & Dispatch
Orders are typically processed and dispatched within 1–2 business days of successful payment (excluding Sundays and public holidays). During sale periods or in case of unforeseen demand, processing may take slightly longer; we will keep you informed.
3. Delivery Timeframes
Estimated delivery times after dispatch (these are indicative and may vary with courier and location):
- Mumbai & Maharashtra: 2–4 business days
- West & Central India (Gujarat, MP, Goa, Karnataka, Telangana, Chhattisgarh): 3–5 business days
- Rest of mainland India (North, South & East): 4–7 business days
- North-East, J&K, Ladakh & island territories: 7–10 business days
4. Shipping Charges
Shipping charges are calculated automatically at checkout based on your delivery location and the total weight of your order, and are shown clearly before you pay. Charges start from ₹50 and increase with distance zone and parcel weight. The exact shipping fee for your order is always displayed on the checkout page before payment is confirmed.
5. Order Tracking
Once your order is dispatched, you can view its status on the order page in your account. You will also receive updates on the contact details provided at checkout. For any help with tracking, please contact us using the details below with your order number.
6. Delays & Exceptions
Delivery timelines are estimates and are not guaranteed. Deliveries may be delayed by factors outside our control, such as weather, transport disruptions, regional restrictions, or incorrect or incomplete address details. Please ensure your shipping address and contact number are accurate to avoid delays or failed delivery.
7. Cancellations, Returns & Refunds
You may cancel an order free of charge at any time before it is dispatched, and may request a return within 7 days of delivery on eligible products. If a parcel arrives damaged or is never delivered, we replace or refund it in full including shipping. Full details, exclusions and refund timelines are set out in our Cancellation & Refund Policy.
8. Contact Us
For any questions about shipping or delivery, please contact us:
NJ MART Private Limited
CIN: U74997MH2016PTC280612
FSSAI Licence No.: 21518043000265
Office No. 2, Nandoliya Niketan, Jai Prakash Road No. 1,Opp. Axis Bank, Goregaon (East), Mumbai 400 063,Maharashtra, India
Email: njmart2016@gmail.com
Phone: +91 98921 23083
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
